All our services are designed to improve your service and save money:

Optimise - Our flagship service relates to getting the most out of your people. 60% of the cost in Revenues and Benefits departments lies in the staff and our Optimise methodology will help you to transform the productivity of your staff and team leaders and transform the culture of your service.

Shared Service - Government is rightly pointing local authorities towards sharing services. Darren Walklate has extensive experience and expertise from five previous shared service consultancy roles working with major players such as Deloitte. Our approach is pragmatic, inclusive and will ensure you get results.

2020 - this unique service is designed to meet the challenge of reducing finances by helping you to identify and remove 20% of cost or improve efficiency by 20%. We are so confident in our approach that fees for this work are reduced by 40%. You only pay the balance when we meet the agreed targets.

KLOE and Service Improvement  - Cliff Williams and Darren Walklate in particular have unmatched experience in Benefits Key Lines of Enquiry work for Local Authorities. We can help with any aspect from demographics to mock inspection.

Interim plus - We hand pick the best possible interim managers, team leaders or processing staff from our network of proven associates. We charge a flat fee to set up the arrangement and support your new recruit with the Walklates collective experience, expertise and proven solutions.

Training and Development - Our excellent range of courses in Housing Benefits, Revenues, Management and Systems is as good as you will find anywhere. Our training and development work is led by Richard Stanier, all our trainers are IRRV qualified with many years experience. Courses are only £499 per day,  less if purchased annually in advance.